Browsing Category : Outsourcing

An Overview of Call Center Services

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Call centers are centralized facilities used by online merchants, telemarketing companies, help desks, mail-order organizations, polling services, and charities. They can be either outbound or inbound. Some call center software solutions include an automatic dialer that detects voicemails and busy signals and connects only live recipients. Others allow managers to join live calls to provide assistance and guidance. Cost-Effectiveness Many…

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